Learn More About Online Banking
Online Banking FAQ
Q: What does it cost to use the Online Banking Service?
A: Online Banking is FREE with any of our new checking accounts!
Q: What does it cost to use the Bill Payment Service?
A: Bill Payment is FREE with setup of any of our new checking accounts!
Q: Can First Southern Bank's business customers use the Online Banking Service?
A: Yes! FREE Online Banking and Bill Payment are available to our Business customers.
Q: What happens if my checking account becomes overdrawn due to a bill payment that I scheduled online?
A: Should your checking account become overdrawn due to an online bill payment, your account will be blocked from all future bill payments until the overdraft is cleared up. You will also be charged the Bank's standard NSF fee.
Q: How do I access Online Banking?
A: After your First Southern Bank checking account has been set up, you will receive detailed information as to how to access your account online.
Q: How frequently is my First Southern Bank information updated?
A: First Southern Bank updates all customer information nightly. Whether you access Online Banking or contact us directly, your account information is updated nightly to reflect all account activity.
Q: Can I look at all of my transactions at any time?
A: Yes, with Online Banking, you have access to your account information 24 hours a day, 7 days a week!
Q: How does bill payment work?
A: To help you understand the process,
we have provided a diagram.
Q: How long does it take to set up a new payee in the bill payment system?
A: Once you have entered a new payee into the Electronic Bill Payment System, it takes two business days to set up the payee to receive payments.
Q: Even though it takes two business days to set up a new payee, can I still enter a bill payment to the new payee during those two business days?
A: Yes. You may enter a payment to your new payee immediately; however, the payment will not actually be made until the payee is set up. Any payments made to the payee before the payee is added to the system will be delayed in reaching the payee by approximately two business days.
Q: After I make a bill payment, how long does it take for the money to be debited from my account?
A: The money will be debited electronically from your account within 1-3 business days starting on the business day following the payment date. If you make a payment on Monday, you can expect the money to be debited from your account by Wednesday or Thursday of the same week.
Q: How long does it take for a payment to reach the payee?
A: You should allow up to 10 business days for a payment to reach the payee. If the payee accepts electronic payments, your account will be credited in 2-3 business days. If the payee does not accept electronic payments and a paper check has to be mailed, allow 10 business days for your account to be credited.
Q: How do I use the bill payment system?
A: Step-by-step instructions can be accessed by pressing the help button from within online banking.
Q: I'm still hesitant about banking online. Can other people see my account information?
A: Your account information is just as secure as it is at your physical brick and mortar bank. We've taken every step possible to be sure our system meets the latest security standards, including using the latest security encryption methods and software.
Q: What about filling applications out online?
How secure is that?
A: Filling out applications online is as secure as the Online Banking System. Your entire session, from beginning to end, is encrypted. Our system supports 128-bit encryption, so you can also use the latest browser from Netscape or Microsoft that supports this security level. In fact, the highest encryption Netscape and Microsoft browsers support is 128-bit, so you will be using the highest bit encryption currently available if you use a 128-bit encryption capable browser.
Q: I keep hearing a lot about encryption? What exactly is it, and why does it make everything more secure?
A: Encryption is basically a way to rewrite something in a code which can then be decoded later with the right key. The encryption we use employs a mathematical process for the key which is made up of a certain number of bits (hence, 128-bit encryption). The higher the number of bits, the better the encryption. While using our Online Banking System, all communication from you to the system and from the system to you is encrypted using a maximum of 128 bits. In other words, when you send information to the system, your browser encrypts it using a 128-bit key, then sends it to the system. The system then decodes the information you sent it using the key (which is predetermined when your Online Banking session is started) and processes it.
Q: What about information that is stored?
Is it encrypted as well?
A: Information stored on our system is also encrypted using at least 128 bits.
Q: I'd like to know more about the security methods you have implemented. Where can I read more?
A: For a more detailed description of the security features in our Online Banking System, please see our Online Banking System Security Overview.
Q: How do I set up Direct Deposit of my payroll check?
A: After your First Southern Bank checking account has been set up, you will receive First Southern Bank's routing and transit number and your account number. If your employer participates in a direct deposit program, simply provide this information to the human resources or payroll department at your company and your direct deposit will usually begin within thirty days.
Q: How do I set up Direct Deposit of my Social Security check?
A: It's easy to sign up for Direct Deposit of your Social Security check. Just contact one of our customer service representatives or the Social Security Administration. Be sure to have your bank account number and your Social Security claim number handy. Our customer service representative or the Social Security office will need this information to start you on Direct Deposit.
Q: Can I get information about my account by phone?
A: Yes. First Southern Bank has two ways of serving you by phone. By calling 256-764-7131 Monday-Friday, 9:00 a.m.-5:00 p.m., to speak with one of our customer service representatives who will be happy to review your account with you and answer any questions. You can also access our 24-hour automated telephone banking system by calling 1-877-535-2265.
Q: Can businesses have accounts with First Southern Bank?
A: Yes. First Southern Bank offers numerous options for Business accounts.
Visit our Business Banking section for details.
Q: Does First Southern Bank offer IRAs?
A: Yes. First Southern Bank offers both Traditional and Roth IRA's. Please contact one of our Customer Service Representatives for details.
Q: Can I do all of my banking with First Southern Bank?
A: Yes! With the convenience of Direct Deposit, ATM's, and Online Banking, everyday banking activities can be done from the comfort of home. Contact us with questions about your banking needs.
Q: Are wire transfers possible to and from my First Southern Bank checking account?
A: Yes. Funds can be transferred to and from First Southern Bank accounts by wire transfer or via ACH (Automated Clearing House) debits or credits. Contact our customer service department for details.
Q: Are there any fees associated with accounts
at First Southern Bank?
A: First Southern Bank has 4 checking accounts. Please visit the Personal Checking section of our website to find detailed information on each of our accounts.