What is Mobile Banking?

Mobile Banking is a free service that allows you to access your account information, transfer funds and pay bills with your
mobile device. It works with any web enabled mobile phone device whose network allows SSL traffic.

What functions can I perform from my mobile device?

• Locate branch offices
• View Transaction History
• View Account Balances
• Transfer Funds between your First Southern Bank accounts

• Pay Bills to existing Payees including individuals
• View Alerts
• View Statements
• Make a Check Deposit

How do I enroll in Mobile Banking?

Download the First Southern Bank app via the Apple Store or Android Market. Follow the prompts for initial sign in.

Can I use any mobile device to access my accounts?

Yes. You can use any mobile device that is web-enabled and allows secure SSL traffic.

Do I use the same user ID and password as Online Banking?

Yes, use the same user ID and password as you do for traditional Online Banking via your personal computer. You can also use your fingerprint & facial recognition to sign in if your phone allows this feature.

Are there fees for the Mobile Banking service?

No, it is free for all of our personal and business customers.

Does First Southern Bank have an iPhone or Android App?

Yes! You can download our app at the iPhone App Store or Android Market by searching for First Southern Bank.

Can I schedule recurring transfers and bill payments using Mobile Banking?

Yes.

How late in the day can I make transfers?

Transfers can be made at any time. However, please note the transfer cut-off time is 6 p.m. CST during regular banking days, which excludes weekends and holidays. (A list of our observed holidays is available by contacting us.) Any transfer made after 6 p.m. CST will be processed on the next business day.

How do I know if my transfer or bill payment was entered successfully?

If you have selected to receive text alerts, each time you make a transfer or bill payment, a confirmation SMS text message will be sent to your mobile device. If you do not receive a confirmation text message, double check to make sure the transaction went through via transaction history. Mobile phone carrier text message fees may apply

How do I add a new Bill Payment payee?

Click move money and follow the prompts.

When I try to enter an amount for a bill payment or transfer, I can’t enter any numbers, only letters. Why?

Check your phone’s settings to make sure you don’t have Alpha-only enabled on the keypad.

How do I securely end my Mobile Banking session?

Select the “Logout” link to logout of Mobile Banking, and then close the app.

What happens if I lose communication/signal during a transaction?

When you complete a transaction from your mobile device (bill payment, funds transfer, etc.) and you have selected to receive text alerts, you will receive an SMS text message as confirmation that the transaction was successful. If you do not receive this message due to a dropped call or lost signal, check your accounts and re-submit any transactions that did not process.

What happens if I lose my mobile device?

Since your account data is not stored on your mobile device, your information cannot be stolen. For security measures, you should never save your passwords in your mobile device.

Is it safe to use Wi-Fi?

When using a personal computer to perform sensitive searches/transactions such as checking your account balance, making a payment, etc. we do not recommend using the freeWi-Fi in a coffee shop or other access points. Use your password protected Wi-Fi at home to safeguard your account.