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Mobile Banking FAQ’s

What is Mobile Banking?

Mobile Banking is a free service that allows you to access your account information, transfer funds and pay bills with your
mobile device. It works with any web enabled mobile phone device whose network allows SSL traffic.

What functions can I perform from my mobile device?
  • Locate branch offices
  • View Transaction History
  • View Account Balances
  • Transfer Funds between your First Southern Bank accounts
  • Pay Bills to existing Payees including individuals
  • View Alerts
  • View Statements
  • Make a Check Deposit
How do I enroll in Mobile Banking?

If you currently use First Southern Bank’s Online Banking service, WebTeller @, log in and click on
“Options”, then click “Mobile Settings” and select “Enable web access for your mobile device”. You may also access this
site via your web-enabled mobile device. If you are a first time user of our Online Banking service or are in the midst of a
password change, you must enroll for Mobile Banking via a personal computer rather than your mobile device.

Now that I am enrolled in Mobile Banking, how do I access the First Southern Mobile Banking site?

Access the iPhone App Store or Android Market to download the First Southern Bank Mobile App. To access our Mobile
Banking site go to This web address should be entered in the URL line of your web browser. A
google or other web search for this site may return our traditional Online Banking Web Teller site

Can I use any mobile device to access my accounts?

Yes. You can use any mobile device that is web-enabled and allows secure SSL traffic. However, SMS text messages will be
sent to the mobile device number registered inWebTeller.

Do I use the same user ID and password as Web Teller?

Yes, use the same user ID and password as you do for traditional Web Teller via your personal computer. You can also
use your fingerprint to sign in if your phone allows this feature.

Are there fees for the Mobile Banking service?

No, it is free for all of our personal and business customers.

Does First Southern Bank have an iPhone or Android App?

Yes! You can download our app at the iPhone App Store or Android Market by searching for First Southern Bank.

Can I schedule recurring transfers and bill payments using Mobile Banking?

Yes, however, only one time, immediate transfers and bill payments may be entered. Recurring transfers and recurring bill
payments must be entered via the traditional WebTeller on your personal computer.

How late in the day can I make transfers?

Transfers can be made at any time. However, please note the transfer cut-off time is 6 p.m. CST during regular banking days,
which excludes weekends and holidays. (A list of our observed holidays is available by contacting us.) Any transfer made after 6
p.m. CST will be processed on the next business day.

How do I know if my transfer or bill payment was entered successfully?

If you have selected to receive text alerts, each time you make a transfer or bill payment, a confirmation SMS text message
will be sent to your mobile device. If you do not receive a confirmation text message, double check to make sure the
transaction went through via traditionalWebTeller. Mobile phone carrier text message fees may apply

How do I add a new Bill Payment payee?

New payees can only be added through your personal computer via our traditional WebTeller. Mobile functionality is limited
to sending payments to already established payees. Once payee is established on traditionalWebTeller, you can submit one
time payments to that payee via your mobile device.

How do I delete a Bill Payment that I set up throughmy mobile device?

You must log in to the traditionalWebTeller via your personal computer and delete the payment from the Main Menu of the
Bill Pay module.

When I try to enter an amount for a bill payment or transfer, I can’t enter any numbers, only letters. Why?

Check your phone’s settings to make sure you don’t haveAlpha-only enabled on the keypad.

How do I securely end my MobileBanking browser session?

Select the “Logout” link to logout of Mobile Banking, and then close your browser through your mobile device browsing
options. Closing your browser will securely end your Mobile Banking login session.

What if I can’t get my mobile device to work with Internet Banking?

There are a number of reasons that you may experience trouble accessing the mobile version of internet banking on your
phone. You must first enroll in First Southern Bank’s Mobile Banking before you can gain access. These steps were
discussed previously.
In addition,to use the mobile version ofWebTeller, your phone needs to meet the following minimum requirements:
1. Your mobile device must be web enabled.
2. Your mobile network must allow secure SSL traffic. (You may need to contact your mobile provider to determine this.)

What happens if I lose communication/signal during a transaction?

When you complete a transaction from your mobile device (bill payment, funds transfer, etc.) and you have selected to
receive text alerts, you will receive an SMS text message as confirmation that the transaction was successful. If you do not
receive this message due to a dropped call or lost signal, check your accounts and re-submit any transactions that did not

What happens if I lose my mobile device?

Since your account data is not stored on your mobile device, your information cannot be stolen. When you replace your
device,simply edit your Mobile Settings via traditionalWebTeller through your personal computer and make any changes
to the wireless provider and/or phone number. For security measures, you should never save your passwords in your mobile

What do I need to do if I get a new phone?

If you simply get a new phone but keep the same phone number and provider, no changes on your part are necessary. If you
switch providers and/or phone numbers, log in to your Web Teller account via your personal computer and update your
information on the “Options > Mobile Settings” page. You will not receive SMS text messages regarding Mobile Banking
transactions if your phone number is not correct.

What if I no longer want to be a mobile user?

Log in to yourWebTeller account via your personal computer and select “Options”, then click “Mobile Settings” and
“Deselect – Activate Mobile Banking Access”, then click “Agree”.

Is it safe to use Wi-Fi?

When using a personal computer to perform sensitive searches/transactions such as checking your account balance, making a
payment, etc. we do not recommend using the freeWi-Fi in a coffee shop or other access points. Use your password protected
Wi-Fi at home to safeguard your account.


If you need to report a lost or stolen debit card issued by First Southern Bank, please call 1-866-546-8273
If you need to report a lost or stolen credit card issued by First Southern Bank, please call 1-866-598-1769