pile of yellow signs that say scam alert
Thieves typically steal wallets and purses, but they also steal mail such as credit card and bank statements, pre-approved credit card offers, check orders and other financial mail. They also dig through trash looking for bills, financial or other personal information.
Shred all personal documents and credit card offers before throwing them away, and erase/destroy hard drives before you get rid of computers or smartphones.
Change of address fraud is a growing scam that takes advantage of the Postal Service’s mail forwarding system. Often, all a thief will have to do is fill out a change of address form and drop it off at the nearest post office.
If you pay attention you may be able to catch change of address fraud before it goes on for too long. You may suddenly stop getting important pieces of mail that you were expecting or receive a notice informing you of your change of address. If anything seems amiss, contact your local post office immediately. You should also keep a closer eye on your accounts, in case thieves successfully used your stolen mail to open financial accounts under your name.
Thieves may send unsolicited emails, pretending to be a financial institution or a company asking you to click on a link to update or confirm your personal or login information. The link is directed as a “spoof” website designed to look like a legitimate site. Fake emails (phishing) will often…
If you receive an email that looks like it is from First Southern Bank or another well-known company requesting financial information or any other personal or sensitive date, please take the following actions:
If you have already provided personal financial information via email and feel your First Southern Bank accounts are in jeopardy, contact us as soon as possible to report the suspicious activity.
Thieves may use a card reader device to copy the card’s magnetic strip to duplicate without the card owner’s knowledge.
Online thieves can often direct you to fraudulent websites via email and pop-up windows in an attempt to collect your personal information. In many cases there is no easy way to determine that you are on a phony website because the URL will contain the name of the institution – this is spoofing. If you type or copy/paste the URL into a new browser window and it does not take you to a legitimate website, or you get an error message, it was probably just a cover for the fake site.
When logging into your account, look closely at your browser. The address in the location bar should start with “https” – for example “https://www.firstsouthern.com”. You should also see a lock icon at the bottom of the browser. If you double-click on the icon, it should display security information about First Southern Bank.
As your financial institution, we work hard to protect you from fraud. But you and your computer are the front line of defense. In just a few simple steps, you can help keep your computer and your finances safe.
First Southern Bank will not ask for your online banking ID or password by phone/email
Security software that comes pre-installed on your computer typically works for just a few months unless you pay to extend its usage. Avoid buying software in response to unexpected pop-up messages or ads that claim to have scanned your computer and detected malware. That can be a scare tactic scammers use to spread malware.
If you need to report a lost or stolen debit card issued by First Southern Bank, please call 1-866-546-8273
If you need to report a lost or stolen credit card issued by First Southern Bank, please call 1-866-598-1769